Overview

Who we are

VILU Living Pty Ltd (ABN 72 489 994 232) operates the website vilu.com.au and sells premium aluminium outdoor furniture across Australia. Our registered address is 55 Clapham Road, Sefton NSW 2162, Australia.

This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or purchasing from us, you agree to the practices described in this policy. If you do not agree, please do not use our website.

Section 1

What information we collect

We collect information in two ways — information you give us directly, and information collected automatically when you use our website.

Section 2

How we use your information

We only use your personal information for the purposes for which it was collected, or for directly related purposes. These include:

• Processing and fulfilling your orders
• Communicating with you about your orders, quotes, or enquiries
• Creating and managing your customer or trade account
• Sending marketing emails and promotions (only if you have opted in)
• Improving our website, products, and services
• Running targeted advertising on platforms such as Google, Facebook, Instagram, and Pinterest
• Analysing website traffic and customer behaviour to improve user experience
• Complying with legal obligations including tax, consumer law, and fraud prevention
• Responding to warranty claims or customer service requests
• Sending transactional emails such as order confirmations, shipping updates, and invoices

We will never sell your personal information to third parties.

Section 3

Who we share your information with

We may share your information with trusted third-party service providers who help us operate our business. All third parties are required to handle your data securely and in accordance with applicable privacy laws.

We may also disclose your information if required by law, court order, or regulatory authority.

Section 4

Marketing communications

If you have opted in to receive marketing from us, we may send you emails, SMS messages, or notifications about new products, promotions, events, and updates.

• You can unsubscribe from marketing emails at any time by clicking the Unsubscribe link at the bottom of any email
• You can opt out of SMS marketing by replying STOP
• Opting out of marketing will not affect transactional communications such as order confirmations or shipping updates
• We comply with the Spam Act 2003 (Cth) — we only send marketing to people who have given us consent

Section 5

Cookies and tracking

Our website uses cookies and similar tracking technologies to improve your experience and help us understand how our site is used. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies — required for the website to function (shopping cart, login session, checkout)
• Analytics cookies — help us understand how visitors use our site (Google Analytics, Hotjar, Microsoft Clarity)
• Marketing cookies — used to show you relevant ads on other platforms (Google Ads, Meta Pixel, Pinterest Tag, TikTok Pixel)
• Preference cookies — remember your settings such as currency, language, and location

You can manage or disable cookies through your browser settings. Disabling some cookies may affect the functionality of the website. For more information see our Cookie Policy.

Section 6

Data storage and security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These include:

• SSL encryption on all pages of vilu.com.au (HTTPS)
• Secure payment processing through PCI-DSS compliant providers — we do not store credit card numbers
• Password-protected admin systems with limited staff access
• Regular security updates and monitoring

Your data may be stored on servers located in Australia or overseas (including the United States and European Union) through our third-party service providers. Where data is transferred internationally, we ensure it is handled with equivalent privacy protections.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are retained for a minimum of 7 years for tax and legal compliance.

Section 7

Your privacy rights

Under the Australian Privacy Act 1988, you have the following rights regarding your personal information:

To exercise any of these rights, contact us at vilu@vilu.com.au. We will respond within 30 days.

Section 8

Children's privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Section 9

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make changes, we will update the date at the bottom of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Section 10

Contact us