Cookie Policy
VILU Living Pty Ltd · ABN 72 489 994 232
Cookie Policy
This policy explains what cookies are, which ones we use on vilu.com.au, and how you can control them.
Overview
What are cookies?
Cookies are small text files that are placed on your device (computer, tablet, or phone) when you visit a website. They are widely used to make websites work, remember your preferences, and provide information to website owners about how their site is being used.
Cookies cannot run programs or deliver viruses to your device. They are unique to your browser and do not contain personally identifiable information by themselves.
We use cookies on vilu.com.au to keep your shopping cart working, remember your preferences, analyse traffic, and show you relevant advertising. This policy explains exactly which cookies we use and why.
Section 1
Types of cookies we use
We use four categories of cookies. Some are essential and cannot be turned off — others are optional and you can choose to disable them.
Section 2
Cookies used on vilu.com.au
The following table lists the specific cookies active on our website and their purpose.
| Cookie Name | Provider | Type | Duration | Purpose |
|---|---|---|---|---|
| woocommerce_cart_hash | WooCommerce | Essential | Session | Keeps track of your shopping cart |
| woocommerce_session_* | WooCommerce | Essential | 2 Days | Maintains your session during checkout |
| wordpress_logged_in_* | WordPress | Essential | Session | Keeps you logged into your account |
| wp-settings-* | WordPress | Essential | 1 Year | Stores your WordPress preferences |
| _ga, _ga_* | Google Analytics | Analytics | 2 Years | Tracks visitor sessions and page views |
| _gid | Google Analytics | Analytics | 24 Hours | Distinguishes between users |
| _hjSession_* | Hotjar | Analytics | 30 Minutes | Heatmaps and session recording |
| _clsk, _clck | Microsoft Clarity | Analytics | 1 Year | User behaviour and click tracking |
| _gcl_au | Google Ads | Marketing | 90 Days | Conversion tracking for Google Ads |
| _fbp, _fbc | Meta (Facebook) | Marketing | 90 Days | Facebook and Instagram ad retargeting |
| _pinterest_sess | Marketing | 1 Year | Pinterest ad tracking and retargeting | |
| _tt_enable_cookie | TikTok | Marketing | 1 Year | TikTok ad retargeting |
| __kla_id | Klaviyo | Marketing | 2 Years | Email marketing and behaviour tracking |
| currency, lang | VILU | Preference | 1 Year | Remembers your currency and language |
Section 3
How to manage cookies
You have several options to control or limit how cookies are used when you visit vilu.com.au.
Cookie consent banner — coming soon: We are implementing a cookie consent tool on vilu.com.au that will allow you to accept or decline optional cookie categories when you first visit the site. Until this is live, you can manage cookies through your browser settings as described below.
You can also control cookies directly through your browser. Click the link for your browser below to learn how:
Google Chrome
Manage cookies →Safari
Manage cookies →Firefox
Manage cookies →Microsoft Edge
Manage cookies →You can also opt out of specific advertising networks:
- Google Ads: adssettings.google.com
- Facebook/Instagram: facebook.com/adpreferences
- Pinterest: pinterest.com/settings/privacy
- TikTok: tiktok.com/legal/privacy-policy
Please note: Disabling essential cookies will prevent the website from working correctly. Your shopping cart, checkout, and account login will not function without them.
Section 4
Third-party cookies
Some cookies on our site are set by third-party services such as Google, Meta, and Pinterest. These companies have their own privacy policies and cookie practices. We recommend reviewing their policies to understand how they use your data:
Section 5
Changes to this policy
We may update this Cookie Policy from time to time as we add new features, tools, or advertising partners. When we make changes, we will update the date at the bottom of this page. We encourage you to check back periodically.
Section 6
Contact us
If you have any questions about how we use cookies on vilu.com.au, please contact us:
VILU Living Pty Ltd
55 Clapham Road, Sefton NSW 2162, Australia
ABN 72 489 994 232
Email: vilu@vilu.com.au
Website: vilu.com.au
You are in control.
We only use cookies to make your experience better and our business smarter. You can manage your preferences at any time.
Contact vilu@vilu.com.au